Hand Interactive

ABOUT THE APP

What is it? 

 The Cosmopolitan App brings everything fun, fearless everyday with information on relationships and career, the best in fashion and beauty, the latest in women’s health and well-being, pop culture and entertainment news, and just about everything else the Cosmo girl wants to know about. This app is tailored for Nokia N9 Swipe phone.

GETTING STARTED

Where can I download the app?

You can download the application via Nokia OVI store.

What is the Nokia OVI store?

The Ovi Store is where you can download mobile games, applications, videos, images, and ringing tones to your Nokia phone.  

For newer handsets, the OVI store icon is usually found either on the main menu, or under the Installations section in your Nokia handset.

For handsets without the OVI store icon, click on the Downloads section on the handset's Menu. You will be prompted to update the software and upgrade to the latest OVI. Click OK. Updates will load and install automatically. This may take some time and may require internet access. It's best if you do not refresh your handset unless prompted. Once installed, the OVI store will appear on the Downloads section from the handset Menu.

How do I download the app?

Using a Nokia handset, go to the Ovi store application and search for the Cosmopolitan Philippines app on the search bar to find the app. Once the app is found, you can opt to download the app by clicking the download button on the app landing page.

For those who have existing OVI accounts, sign in to your account to proceed with the app download. For those without an OVI account, OVI will prompt you to create a Nokia account. Nokia accounts are FREE. You will be directed to the accounts page. Fill up the data, read the terms and conditions and click on the "I Agree" button to create your account.

 I can't find the app on my handset. Where is it?

The app will be saved and installed directly into the phone main screen. Once installed, you can access the application by selecting it, clicking on the icon and launching the app.

 How does it work?

You can access the application by selecting it from your handset's apps list. To activate the application, just click on the app icon. When the app loads, it must connect online (using internet access) to update the contents.

 Do I get charged to download it?

This is a FREE download, therefore you will not be charged upon downloading the app.

 What phone/s can I use?

The application is compatible to Nokia N9 Swipe.

USING IT

Do I need to pay every time I use it? 

 To activate and use the app, you will be charged for internet access rates, depending on point of access used and depending on your telecoms provider.

These are the internet access points, in order of preference for better experience:WLAN/WIFI - charging depends on WIFI connection3G - usually charged according to Data plan - per kb charging, per minute charging, or one time billing/charging for unlimited useGPRS - slowest connection -  per kb charging, per minute charging, or one time billing/charging for unlimited use.

The app is purely for browsing purposes. No images can be saved and all images are copyright-owned by Cosmopolitan Philippines.

Nokia N9 is a touch screen phone, use the touch screen mechanism to browse through the app. 

Look for the Cosmopolitan icon on your phone, press for at least two seconds from main screen, click the X mark of the app to uninstall it. Follow the instructions for un-installation.

Where do I go when I need more help?

 TROUBLESHOOTING

What if I can’t connect to the app? What should I do? 

If you cannot connect to the app, please check your connection. Without an internet connection, the app will simply show the last updated feed and will not show the updated content.

Why can’t I download the app? 

These are five possible scenarios why the app cannot be downloaded:

 
1) Your handset is not Series 40 or 60. You will get this message:"Sorry, this app cannot be downloaded on your handset as it can only be used with s40 and s60 devices."
 

2) Your handset does not have properly configured internet access pointsYou need to configure your handset for internet access. Please visit your respective telco's website or call their hotlines for proper access point settings. The hotlines are:Globe: 211 (for Globe Handyphone subscribers); (02)730-1000 (via landline)Smart: *888 (for SMART subscribers); (02) 888-1111 (via landline)Sun: 200 (for Sun subscribers); (02)395-8000 (via landline)
 

3) You might not have load for internet access. Please make sure you have sufficient load to process this transaction. 
 

4) The OVI store version might not be up to date. You can update your OVI store version by accessing the OVI store online and accepting upgrade prompts. 
 

5) Your internet connection might be intermittent. Make sure your internet connection is stable. 

Why is the app crashing?

This is a beta application. It has been tested on as many Series 40 and s60 phones available to us. However, there are many other Series 40 and 60 phone units as well as many versions per unit. You may want to try restarting your phone, or removing the battery and turning your handset on again. If the problem persists, please report it to our Customer Hotline (02) 6727201 extension 5 (from 9am to 5pm, Mondays through Fridays) so we can address this issue.